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Verbal
Communication In Clear English
Our verbal explanations
to clients are thorough, and spoken in clear, plain English so clients can
easily understand the subject and the implications to their financial well
being.
We pay careful attention
to ensuring our verbal communication has been clearly and correctly understood,
to avoid problems later.
Compliance
Report
When someone asks someone
else to provide a service, solve a problem or cause something to happen,
most of the time, they never know for sure it was done. They must
rely on assumptions, or depend on past performance to "let go" of the dangling
mysterious task.
For that situation, we
developed a policy and a form called a "Compliance Report."
It assures the client that we have done what we promised, and provides proof
of our compliance to the client's request. The client never has to
wonder if the work was done, or constantly go through reminder lists to
follow up with us.
Notes
To The Client
Written communication
is provided in easy to read form, "Notes To The Client," specially
designed by Provident Financial. A space is also provided for clients
to respond for each idea, question or comment.
Notes
From The Client
Its companion form,
"Notes From The Client," is designed to be used for clients informing
us of non-numerical information.
These simple revolutionary
forms we developed in 1980 have solved multiple problems and prevented many
more. Yet they have never been seen in use by any other professional
services firm.
Please click the forms
on the right for an expanded view.
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